With Puppy so excited about flying home to those that love her in sunny Pasadena, California (warm Los Angeles area), she found it disappointing that the ticket gate gave the boarding passes with assurance that we would make it to the gate in time, and specifically said that the gate would wait for us. At the gate puppy became afraid because of the disparaging words - the way he sounded was scary.
This led to the discovery of contradictions within the Southwest customer relations and customer service systems.
But let's go back. While on the phone with Southwest Customer Relations at the gate (where the disparaging remarks came from the gate agent), the gate agents were discussing that I had called what he named 'CRD'
I had been placed on hold by the Customer Relations representative because I pointed out clear contradictions. While on hold, she was communicating with the Southwest Airlines Supervisor at the Gate (he was standing less than 20 feet in front of us, Puppy was being patient.
The Southwest Sound of Silence with Busy Signal on Customer Relations Phone Lines while leaving puppy in a Frozen City. They mentioned Computer Glitch and light staff. But the computers do not communicate with department to department.
Southwest Airlines has been the best. I have been it's most vocal endorser with no endorsement deal. Why? It's simple, I'm Southwest' biggest fan. They make sense, and the people that work directly for them are people that actually enjoy the work.
However, one man made a choice. This led to a course of events that exposed some technology issues that our companies could not afford to have. We hope that Southwest will be able to recover from this difficult financial time. We are Southwest fans, and we want to see it remain at #1
This isn't about the future BCS National Championship game crowd flying Southwest to Ontario Airport, Bob Hope Airport, John Wayne Airport Orange County or LAX Airport.